Return & Exchange Policy
At Calvin Craft, we are committed to providing you with the highest quality products and exceptional customer service. If you have received a damaged or defective product, we offer an easy exchange process to ensure your complete satisfaction. Please review the following guidelines for our return and exchange policy:
Easy Exchange for Damaged Products
If you have received a product that is broken or damaged, we are here to help. We offer an easy exchange process for damaged items, provided that the following conditions are met:
- Timely Notification: Please notify us of any damage or defects within 48 hours of receiving your order. Contact our customer service team at [email protected] with your order number and a brief description of the issue.
- Unboxing Video Requirement: For damaged or defective products, we require a clear unboxing video as proof of the condition of the item upon arrival. This video will help us expedite the exchange process and ensure that you receive a replacement as quickly as possible.
- Original Packaging: Please retain the original packaging and any accompanying documentation, as these may be required for the exchange process.
Once we have received and reviewed your unboxing video, we will initiate the exchange process and provide you with further instructions on returning the damaged item and receiving a replacement.